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SHIPPING AND RETURN POLICY

Last updated January 20, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, here are the steps you can take.


CONDITIONS


You may return it to us for a full refund, store credit, or an exchange, if the following conditions are met;
1.    The product was received in a damaged condition (Damaged in transit).
2.    The product received was not as advertised.
3.    The product is defective and within the warranty period.
4.    The product is unopened and in its original packaging.
5.    The wrong product was delivered. 
When will a return be declined outright;
1.    Buyers remorse outside the grace period.
2.    Partial returns; if an item is bought as a pack / bulk, all items in that pack / bulk must be returned. No partial returns will be accepted.
Please see below for more information on our return policy.


RETURNS


All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


RETURN PROCESS


To return an item, please email customer service at info@multiplastics.co.za to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Multi plastic bags and printing
Attn: Returns Multi plastics
RMA #
284A Dekema rd, Unit B2 Dekema park, Wadeville, Germiston 
Gauteng, 1422  
South Africa  
Please note, you will be responsible for all return shipping charges, unless the following conditions occur;
1.    The product was damaged in transit
2.    The wrong product was delivered
Under all other conditions, the customer will be responsible for return shipping. We strongly recommend that you use a trackable method to mail your return. 
In the event of a defective product(s) being returned within its warranty period; a) the customer will be responsible for return costs and b) Multi plastic bags and printing will carry the cost of re-sending the replacement. 


REFUNDS


After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.


EXCEPTIONS

   
The following items cannot be returned or exchanged: 
•        Custom printed products. (Unless defective)
•        Used products.
 For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

QUESTIONS


If you have any questions concerning our return policy, please contact us at:
084 581 4838
info@multiplastics.co.za

SHIPPING & COLLECTION POLICY 

We deliver within the Johannesburg area.

Minimum order quantities may apply.

Courier companies can also be arranged for collections and deliveries.

Collection also available.

Give us a call 

RETURN & REFUND POLICY

Thanks for purchasing our products at www.multiplasticbags.store. We offer a full money-back guarantee for all non custom products made on our website. If you are not satisfied with your product return it in its original condition and you are eligible for a full reimbursement within 10 calendar days of your purchase. After the 10-day period you will no longer be eligible and won't be able to receive a refund.  If you have any additional questions or would like to request a refund, feel free to contact us.

Custom products made with custom printing is not subject to returns as it has custom made information not suitable for other customers.